“Audit” is a scary word. It conjures images of legal action. It facilitates urgency. Usually, feeling of anger and fear follow. The consequences tend to be severe.
Thankfully, when it comes to dealer sites, audits aren’t as scary as they sound. While being compliant is important, most audits focus on subjective items instead and there’s no real penalty in most cases (other than perhaps a score from the OEM).
But inevitably the audits will come, especially if you’re at a Toyota store. Let’s unpack these audits a bit and review some items you should look out for.
